Table of Contents

This page lists all current policies published by TKS CUSTOM SUPER MODZ LLC and provides direct links to each document. Each policy applies independently and governs a specific aspect of interaction, purchase, service, or use.

Return & Refund Policy

Click HERE to view this policy.

This policy – defines return eligibility and refund handling for product purchases.
It applies to – customers who purchase physical goods.
It governs – return timeframes, conditions, exclusions, refund processing, defective claims, and disputes.

  1. Return Eligibility & Timeframes
  2. Condition Requirements for Returns
  3. Return Acceptance, Rejection & Shipping Responsibility
  4. Refund Processing
  5. Damaged or Defective Items
  6. Defective Claim Limitations
          6.1. Consumable Items & Restocking Fees
          6.2. Found-Working Items & Restocking Fees
  7. Chargebacks & Payment Disputes
  8. General Policy Provisions

Fulfillment Error & Replacement Policy

Click HERE to view this policy.

This policy – defines what constitutes a fulfillment error and how such errors are handled.
It applies to – all purchases made from TKS Custom Super Modz LLC.
It governs – review, approval, and resolution of fulfillment errors and replacement requests for the original purchaser and the specific order in question.

  1. Fulfillment Errors
          1.1. What Constitutes a Fulfillment Error
          1.2. What Does Not Constitute a Fulfillment Error
  2. Reporting a Fulfillment Error
  3. Review Process and Required Information
  4. How Fulfillment Errors Are Corrected
  5. Return Shipping for Incorrectly Shipped Items
  6. Limitations and Conditions
  7. General Policy Provisions

Service Policy

Click HERE to view this policy.

This policy – defines the terms for consultation-based and send-in service work.
It applies to – customers engaging TKS Custom Super Modz for service labor.
It governs – work orders, queue management, processing timelines, packaging, billing, return shipping, and unclaimed property.

  1. Service Listings & Work Orders
  2. Shipping Intake & Tracking
  3. Parts Reservations
  4. Processing Time
          4.1. Estimated Turnaround
          4.2. Shop-Initiated Delay & Return Option
  5. Condition Disclosure, Inspection Findings & Right to Refuse Service
  6. Queue Management & Additional Costs
  7. Packaging & Shipping Responsibilities
  8. Proper Electronics Handling
  9. Customer-Supplied Storage Media
  10. Unclaimed Property & Unpaid Invoices
          10.1. Right of Possession (Lien Claim)
          10.2. Storage Fees for Unclaimed Items
          10.3. Timeline for Disposal of Property
          10.4. Notice of Intent to Sell/Dispose
          10.5. Public Sale and Disposition of Proceeds
          10.6. Limitation of Liability
  11. General Policy Provisions

Local Pickup & Drop-Off Policy

Click HERE to view this policy.

This policy – defines how local pickup and drop-off are handled as an alternative to shipping.
It applies to – customers approved for local pickup or drop-off.
It governs – availability, coordination, payment flow, parts pickup, service handoff, scheduling, taxes, and restrictions.

  1. Purpose & Philosophy
  2. Availability & Activation
  3. Orders, Invoices, and Payment Flow
          3.1. Parts Orders
          3.2. Service Work
          3.3. Payment & Release
  4. Local Parts Pickup (Unattended)
  5. Local Service Drop-Off & Pickup (Coordinated)
  6. Scheduling & Timing
  7. Taxes
  8. Right to Refuse or Restrict Local Pickup
  9. Relationship to Other Policies
  10. General Policy Provisions

Shipping Policy

Click HERE to view this policy.

This policy – defines shipping, handling, and delivery practices.
It applies to – all orders fulfilled and shipped by TKS Custom Super Modz.
It governs – processing timelines, carrier use, tracking, insurance, delivery issues, and return-to-sender situations.

  1. Shipping & Handling Processing Time
  2. Carrier Use
  3. Security & Handling Instructions
  4. Payment Capture, Fulfillment & Tracking
  5. Address Accuracy & Verification
  6. Shipping Insurance & Additional Coverage
  7. Lost Shipments & Tracking Issues
  8. Shipping Damage & Carrier Claims
  9. Delivery Failure & Address-Related Returns
  10. Return to Sender & Refund Outcomes
  11. General Policy Provisions

Warranty & No-Warranty Policy

Click HERE to view this policy.

This policy – defines warranty availability and limitations.
It applies to – all customers purchasing products or services.
It governs – warranty coverage, exclusions, and interaction with other policies.

  1. Warranty Overview
  2. When a Warranty May Be Offered
  3. No Implied Warranties
  4. What Is Not Covered
  5. Custom & Modified Items
  6. Warranty vs. Returns, Refunds & Disputes
  7. Warranty Determinations
  8. General Policy Provisions

Software Policy

Click HERE to view this policy.

This policy – defines software-related boundaries and limitations.
It applies to – customers interacting with software, firmware, BIOS code, or storage media.
It governs – what software services are not provided, permitted use, and data responsibility.

  1. No Software or Data Services Provided
  2. Storage Media Handling & Testing
          2.1. When Storage Media Should Be Sent
          2.2. Permitted Testing Use
          2.3. Data Access Limitations
          2.4. Express Customer Authorization
          2.5. Incidental Test Data
          2.6. Customer Data Responsibility
          2.7. Limitation of Liability
  3. Open-Source and Permitted Software
  4. BIOS and Firmware Limitations
  5. General Policy Provisions

Account Conduct, Abuse & Service Refusal Policy

Click HERE to view this policy.

This policy – defines acceptable conduct and enforcement authority.
It applies to – all customers, account holders, and individuals communicating with the business.
It governs – service refusal, account action, communication restrictions, and enforcement discretion.

  1. Acceptable and Unacceptable Conduct
  2. Account Conduct & Abuse
  3. Service Refusal & Order Cancellation
  4. Communication Limits & Termination
  5. Limitations and Enforcement Authority
  6. General Policy Provisions

Terms of Service

Click HERE to view this policy.

This policy – defines the general terms and conditions governing use of the website, purchases, services, and communications.
It applies to – all visitors, customers, account holders, buyers, and prospective buyers.
It governs – contractual relationship, policy incorporation, order precedence, lawful use, service refusal, liability limitations, termination, and general terms.

  1. Contractual Relationship & Acceptance
  2. Policies Incorporated by Reference
  3. Order of Precedence
  4. Lawful Use & Customer Responsibility
  5. Refusal of Service & Enforcement
  6. Website Content & Information Accuracy
  7. Modifications to Services and Pricing
  8. Data Transmission & Platform Use
  9. Intellectual Property & Use Restrictions
  10. Third-Party Services & Links
  11. Disclaimer of Warranties
  12. Limitation of Liability
  13. Termination
  14. Governing Law & Venue
  15. General Policy Provisions
          15.1. Severability
          15.2. No Waiver
          15.3. Right to Change This Policy at Any Time
          15.4. Contact

Privacy Policy

Click HERE to view this policy.
Click HERE to view your privacy choices.

This policy – defines how personal information is collected, used, stored, and disclosed.
It applies to – individuals who visit, communicate with, or transact through the website or services.
It governs – data collection practices, usage, disclosure, retention, and user options.

  • Personal Information We Collect or Process
  • Personal Information Sources
  • How We Use Your Personal Information
  • How We Disclose Personal Information
  • Relationship with Shopify
  • Third Party Websites and Links
  • Children's Data
  • Security and Retention of Your Information
  • Your Rights and Choices
  • Complaints
  • International Transfers
  • Changes to This Privacy Policy
  • Contact

Contact Information

Click HERE to view this page.

This page – provides official contact and verification details.
It applies to – all customers and visitors seeking communication or verification.
It governs – how and where the business may be contacted.

  • Direct Contact Information
  • Social Media
  • Company Information
  • Supporting Documents