Local Pickup & Drop-Off Policy

Company Name: TKS CUSTOM SUPER MODZ LLC
Effective Date: July 7, 2026
Governing Law: Washington State, USA
Table of Contents: LINK

1. Purpose & Philosophy

Local pickup and drop-off are offered as local fulfillment and handoff options for eligible orders and service work, and are handled differently than standard shipped orders.

This option exists to support real, human interaction and to save on shipping costs while reducing carrier handling risks when local pickup is more convenient for the customer. It also allows customers to avoid the time and material costs required to package items for carrier transport. Local pickup is not intended to replace shipping, automate transactions, or turn the business location into a storefront.

Local pickup reflects how this business originally operated in its early years, when services were provided locally as a hobbyist operation. Through those early interactions, trust was built on clear communication, mutual respect, and care for the work being performed. Over time, some local interactions remain strictly transactional, while others naturally develop into longer-term professional relationships or friendships rooted in shared interests and respect for specialized work. These outcomes are not guaranteed results of local pickup, but they help explain why personal, local interaction continues to be valued and preserved today.

Local pickup does not make the business location a public storefront, and availability may be limited, disabled, or handled through cancellation and rebilling using the correct fulfillment method when appropriate.

2. Availability

Local pickup may be available as a checkout option for eligible parts orders.

When local pickup is available and selected at checkout, the order is processed through the normal order workflow. The order is not ready for pickup immediately after purchase. The customer must wait until the order is fulfilled and the ready-for-pickup notification has been sent.

Local pickup is offered for customer convenience, but the business location is not a public storefront. Customers may pick up completed orders only after the order has been marked ready for pickup. Unannounced visits, unscheduled service drop-offs, or attempts to access private areas of the property are not permitted.

When local pickup is not selected or not available for an order, standard shipping remains the normal fulfillment method.

3. Orders, Invoices, and Payment Flow

All payments, including those involving local pickup, are processed through Shopify checkout. Local pickup does not create a separate payment system, alternative payment method, or informal transaction process.

3.1. Parts Orders

For parts orders, local pickup may be available at checkout as an alternative to shipping. When selected, payment is completed through the same Shopify checkout flow used for shipped orders. Local pickup does not create a separate payment process, cash transaction, informal arrangement, or unpaid hold. The order is processed normally and is not available for pickup until it has been fulfilled and the ready-for-pickup notification has been sent.

3.2. Service Work

For services, billing follows the same structure used across all service work, regardless of pickup method:

• • • Service work is not billed until the work is complete
    • If shipping applies, the invoice is finalized after return shipping is calculated
    • If local pickup applies, the invoice is finalized after the work is complete and any approved scope changes are reflected

Invoices may be adjusted prior to finalization due to:

• • • Customer-requested changes
    • Compatibility issues
    • Unknown damage discovered during service

3.3. Payment & Release

Regardless of pickup method, the final balance must be paid in full through Shopify before any items or parts are released.

To maintain consistent records and clear processing, cash is not accepted and cards are not handled in person. If a customer requests card processing by phone, payment must be completed before pickup is scheduled and is processed only using the registered business phone. Payment information is entered directly into Shopify and is not written down or retained. The official business phone is not recorded, and no card details are stored for any purpose.

4. Local Parts Pickup (Unattended)

Local parts pickup is available for eligible parts orders when selected at checkout. It is handled differently than service-related pickup or drop-off.

For parts orders, unattended pickup is the standard pickup method unless other arrangements are made. After the order is packed and marked ready for pickup, the customer receives a ready-for-pickup notification. That notification indicates the order may be picked up.

Orders are not available for pickup until the ready-for-pickup notification has been sent.

Parts prepared for local pickup are:

• Packaged with care
• Labeled with identifying information, such as the customer name and order number
• Placed in the shipping and receiving box near the front door after the order is marked ready for pickup

The pickup box is:

• Weather-resistant
• Theft-deterrent
• Located behind fencing
• Covered by exterior CCTV
• Clearly marked with signage indicating video monitoring and purpose

Customers are asked, but not required, to notify the business once pickup is completed. This helps ensure orders can be closed promptly, internal records updated accurately, and the appropriate pickup confirmation sent through the order system.

Pickup activity may be documented using timestamped camera footage for internal verification and recordkeeping. Any images retained are kept private and used solely for operational purposes. Because local pickup does not involve carrier tracking, these records may serve as an alternative form of delivery confirmation if a payment or fulfillment dispute arises and information is requested by a payment processor or platform.

Local parts pickup is offered as a courtesy and relies on trust and respectful use. If this process is misused or becomes a source of conflict, local pickup eligibility may be revoked. In such cases, standard shipping remains available as the default fulfillment method.

5. Local Service Drop-Off & Pickup (Coordinated)

Local service drop-offs and pickups are coordinated, in-person interactions. The underlying service process—such as scope discussion, parts and service approval, pricing, and documentation—remains the same as for shipped-in work. Local handling simply offers an alternative to shipping, with the added reassurance of a direct, face-to-face handoff. The same internal handling standards and accountability described for local pickup apply to shipped items as well, with the primary difference being the use of a coordinated, in-person handoff, which serves as the point at which the exchange is completed and recorded.

Service drop-off takes place in person as part of a scheduled exchange. This allows the device to be handed over directly, confirms what is being provided, and gives customers the comfort of knowing their equipment is received and brought inside at the time of intake. Unattended service intake is not part of normal operation. If a scheduled handoff cannot occur, the appointment is rescheduled.

Service pickup is handled in the same manner, through a coordinated, in-person exchange. This provides a clear and comfortable moment for the return of the device and reinforces accountability at the time custody is transferred. In very rare, pre-approved situations, unattended service pickup may be considered; however, it is not standard practice and is not offered by default. Any approved unattended service pickup is an exception to the standard in-person handoff process and must be specifically approved and coordinated in writing before release.

This coordinated, in-person approach reflects the personal nature of service work and the care taken with customer-owned equipment. Shipping remains a normal and trusted option, while local service handling simply removes the carrier step and provides a more personal transfer experience where appropriate.

6. Scheduling & Timing

Local pickup and drop-off timing depends on order type.

6.1. Parts Orders

Parts orders are fulfilled through the normal parts order workflow. When local pickup is selected at checkout, the order is not available immediately after purchase.

Once the order has been packed, fulfilled, and marked ready for pickup, the customer will receive a ready-for-pickup notification. After that notification is sent, the order may be picked up from the shipping and receiving box at the customer’s convenience, including outside normal business hours.

Parts orders are typically processed promptly, but pickup readiness is not guaranteed immediately after checkout. The displayed pickup timeframe is an estimate, not a guaranteed completion time.

6.2. Service Drop-Off and Pickup

Service work and parts fulfillment are handled in separate queues and do not intermingle. Service jobs enter the service queue in the order they are received, once the device and any required parts are in hand.

Local service drop-off and pickup require direct coordination and are handled case by case. Local drop-off does not alter queue position, and service work is completed in the same sequence regardless of whether it is shipped in or delivered locally.

Service-related drop-off and pickup are not available through the unattended parts pickup process unless specifically approved in writing.

7. Taxes

TKS CUSTOM SUPER MODZ LLC is a legally registered business operating in Washington State and is required to collect applicable sales tax on taxable transactions in accordance with state and local law. For local pickup transactions, sales tax is applied based on the location where the transaction is completed, which is the business’s physical location in Covington, WA. Automated address, billing, or tax systems may occasionally display Kent, WA for this ZIP code or address data; this does not change the physical transaction location or the applicable tax handling for local pickup transactions. Local pickup eliminates shipping charges but does not eliminate sales tax. Sales tax applies to all applicable sales, including both parts and services, as required by Washington State law.

8. Right to Refuse or Restrict Local Pickup

Local pickup is offered as a courtesy and is not appropriate in every situation. While the business is happy to accommodate local pickup when feasible, the business may limit, disable, cancel and rebill the order using the correct fulfillment method, or refuse local pickup when needed for safety, scheduling, operational control, customer history, tax handling, or order-specific concerns.

The business may limit or decline local pickup, cancel and rebill the order using the correct fulfillment method, or require standard shipping instead, in situations such as:

• Ongoing order or payment disputes
• Prior misuse of local pickup arrangements
• Safety, scheduling, or operational considerations

These determinations apply only to the method of fulfillment and do not prevent customers from placing orders or receiving service through standard shipping.

9. Relationship to Other Policies

This policy works alongside the following policies:

• Service Policy
• Shipping Policy
• Return & Refund Policy
• Account Conduct, Abuse & Service Refusal Policy

Local pickup does not override or replace any other policy.

Relationship to Service Policy. Local pickup and drop-off govern logistics, coordination, and physical handoff only. All inspection findings, condition assessments, service eligibility determinations, refusal of service decisions, and enforcement actions are governed exclusively by the Service Policy. Local pickup does not create a separate or alternative framework for inspection, acceptance, refusal, or dispute resolution.

Shipping Policy Boundary. The Shipping Policy applies only to orders fulfilled through a carrier. When an order is completed through local pickup or drop-off, carrier-related provisions—including shipping risk, tracking, delivery confirmation, insurance, and carrier liability—do not apply. Custody and responsibility transfer at the time of physical handoff or documented local pickup.

10. General Policy Provisions

This policy is subject to the General Policy Provisions set forth in the Terms of Service.